FAQs

About Us

What makes Zee Collections unique?

We specialize in authentic Pakistani designer wear in the UK, offering exclusive pieces directly from Pakistani clothing brand designers. Our collections blend traditional craftsmanship with modern trends.
For more info, visit our About Us page.

Yes, you can see different collections of high quality fabrics by seasonal and occasional at our Collections page.

Yes, we are also available on 
Facebook: https://www.facebook.com/zeecollectionsltd/

Instagram: https://www.instagram.com/zeecollectionsltd/

Yes! We use SSL encryption and PCI-compliant processors . We never store your card details.

The Wedding Collection on our site are top picks.
You can also see maria b, charizma, nureh and baoque.

Shipping & Delivery

Do you offer worldwide shipping?

No, we currently only ship within the United Kingdom, including BFPO and PO Box addresses via Royal Mail. For more info, visit our Shipping Policy.

  • Standard Shipping: Free for all UK orders.

  • Express Shipping: Available at an additional cost (varies by courier).

  • Local Delivery (Birmingham): Free for eligible areas.

  • Standard Shipping: 5-7 working days after dispatch.

  • Express Shipping: Faster delivery (exact timeframe depends on courier).

  • Pre-Orders: Allow 2-3 extra weeks for delivery.

  • In-Store Pickup: Ready within 48 hours at our Birmingham store (696 Stratford Road).

  • If your order is marked "delivered" but hasn’t arrived, contact us within 3 working days.

  • For general delays, wait up to 10 working days from dispatch before reporting.

  • Email info@zeecollectionsltd.co.uk or call +44 121 7777982 for assistance.

Yes! You’ll get:

  • An email + SMS with order details and invoice.

  • A tracking number once dispatched (track via "My Account" or courier link).

Orders & Payments

How can I track my order?

Once your order is dispatched, you'll receive:

  • A tracking number via SMS and email

  • Ability to track by logging into 'My Account' > Order History

  • Direct tracking link to our courier's website (Hermes, Royal Mail, or DPD)

  • For complete details, visit our Shipping Policy page.

    Need Help?
    📞 +44 121 7777982
    📧 info@zeecollectionsltd.co.uk

  • Contact us immediately at +44 121 7777982 to request changes

  • Orders are typically processed within 48 hours (24 hours for Express)

  • Changes/cancellations may not be possible after processing begins

  • Weekend/holiday orders are processed next business day

  • All website items are normally available

  • In rare cases of unexpected unavailability:

    • We'll notify you promptly

    • Offer alternatives or full refund

    • May partially ship available items

While we accept Visa, Mastercard, PayPal, and Apple Pay:

  • Check with your bank for specific decline reasons

  • Ensure billing address matches card details

  • Try alternative payment method if issues persist

  • Yes, all UK prices include VAT

  • No additional VAT charges at delivery

  • (Note: As per your policy, international shipping isn't currently offered)

Contact us within 1 hour of ordering. After processing, you’ll need to place a new order.

Rare, but delays can happen during peak seasons (Eid, Diwali).

Returns & Refund

What makes Zee Collections unique?

  • 14 days to return items from delivery date

  • Must be unused, unworn, with original tags/packaging

  • Non-returnable items:

    • Sale/clearance items

    • Stitched/altered suits

    • Accessories (for hygiene reasons)

  • Full refunds for eligible items (excluding original shipping)

  • ✔ 14-Day Window | ✔ Original Condition Required
    ✔ No Sale Returns | ✔ 5-7 Day Refund Processing

Yes, you can return at our physical store on address:

  • Unit - 8 Monal Market
  • 696 Stratford Road, Birmingham
  • West Midlands B11 4AT, United Kingdom

Note: Include your order number inside the package.

  • Do not accept opened/damaged parcels

  • Email info@zeecollectionsltd.co.uk within 3 working days with:

    • Order number

    • Clear photos of damage

  • We'll arrange free return & full refund/replacement

  1. Email info@zeecollectionsltd.co.uk or Call at +44 121 7777982 with:

    • Order number

    • Return reason

  2. Wait for our return authorization

  3. Ship item(s) at your cost (unless faulty)

  4. Refund processed in 5-7 working days after inspection

  • 5-7 working days after we receive your return

  • Refunded to original payment method

  • Contact us if not received after 7 working days

  • We don't offer direct exchanges

  • Return the original item for a refund

  • Place a new order for your preferred item

  • Contact us within 3 working days

  • Provide:

    • Order number

    • Photos of incorrect item

  • We'll cover return shipping and send correct item

Products & Sizing

How do I know my size?

Each product lists measurements.

Only if stated in the product description. Most designer pieces are sold separately.

Absolutely! We source directly from Pakistani designers. Replicas are clearly labeled.

No. We sell ready-to-wear and unstitched fabrics.

Customer Support

How do I contact you?

For fastest assistance:

  • 📧 Email: info@zeecollectionsltd.co.uk

  • 📞 Phone: +44 121 7777982 (10AM-6PM GMT)

  • 📍 In-Store: Visit us at 696 Stratford Road, Birmingham, B11 4AT, UK

  • 💬 Live Chat: Click the chat icon on our website (during business hours)

  • Fore more info visit our Contact Us page

Note: For returns, include your order number in all communications.

We typically reply within 1 working day. During peak seasons (Eid, Diwali), allow up to 2 working days.
Urgent queries? 
Call us for immediate assistance.

Account Help

What if i dont get email?

If you don’t see the email, check your spam/junk folder.

Product Care

How do I care for my garments?

For embroidered/designer suits:

  • Dry clean recommended for long-lasting fabric quality.

  • Store in breathable garment bags

  • Iron on low heat with a cloth barrier

For unstitched fabrics:

  • Pre-wash before stitching to prevent shrinkage

  • Use cold water and mild detergent

Pro Tip: Check individual product labels for specific care instructions.